FAQs

Can I pay for my order when it's done?
All orders must be paid for before they will be made.

Can you hold an item for me?
All ready to ship items can be held for 24 hours with an invoice. The invoice must be paid within 48 hours, or it will be deleted and the item returned to stock

When will my order be shipped?
Each item has its own processing time. The processing time is between 3-8 days. Blankets have a processing time of 2-5 weeks. Ready to ship items are shipped 1-3 days after ordering. Everything else may vary

Am I able to place a custom order?
Yes! You can place a custom order on any Knitted & Known items. This includes colors and sizes. However, Knitted & Known has the right to refuse any custom order for any reason.

Can I return my item?
Knitted & Known wants you to be satisfied with your purchase. If you are not completely satisfied with your purchase, it may be returned within 14 days of the delivery date for a full refund of the sale price. Knitted & Known will accept a return, minus the original shipping cost, and credit your account within 7-10 days upon receipt. All returned items must be unworn, undamaged, clean and in their original condition with all packaging intact. RETURNS EXCLUDE TUTORIALS AND THE COZY BOX.

Shipping costs for returning an item are your own responsibility and will not be paid for by Knitted & Known

We are not responsible for any loss or damages occurring in the shipping process.